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The Times

If Australia had an aviation ombudsman, passengers could get compensation for cancelled flights

  • Written by Justin Wastnage, Adjunct Industry Fellow, Griffith Institute for Tourism, Griffith University
If Australia had an aviation ombudsman, passengers could get compensation for cancelled flightsJax10289/Shutterstock

The financial difficulties of Rex Airlines, coming so soon after the bankruptcy of Bonza, have brought into sharp focus one of the federal government’s key priorities for aviation: enhancing passenger rights.

In each case, passengers were left with tickets for flights that did not fly. In the case of Rex, tickets were...

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