Hashtag
.

The Group announced today the official opening of its new regional headquarters, Carousell Campus, dedicated to advancing recommerce capabilities as part of its goal to make buying and selling secondhand items more trusted and convenient.

Carousell’s new regional headquarters at LaunchPad @ one-north
Carousell’s new regional headquarters at LaunchPad @ one-north

During the launch event of Carousell Campus today, Carousell Group CEO and Co-founder, Mr Quek Siu Rui expressed his enthusiasm for the journey ahead, sharing, “This space marks a coming-of-age for Carousell as a Group. Recommerce means bringing the best things that we know and like from e-commerce and availing it for secondhand products. We have been building up our recommerce business in recent years, and have grown to be the leading recommerce Group in Southeast Asia, Hong Kong and Taiwan, with tens of millions of monthly active users and 80 million new listings annually. As we take the lead in advocating for recommerce and a circular economy in the region and beyond, we believe in contributing back to the local startup community and cementing Singapore as the region’s prominent startup hub.”

Driving the future of secondhand by advancing recommerce with trust and convenience capabilities

Carousell Campus also houses the Group’s first Capabilities Centre, which brings the Group’s brands and subsidiaries into one single location to streamline operations, integrate capabilities for authentication and inspection, as well as allow for more efficient collaboration. (Please refer to Annex A) The Group has been focused on building stronger recommerce foundations and setting new standards in trust and convenience for secondhand transactions in the region. For instance, Carousell Group launched the 'Certified' programme this year that uses shared expertise and technology from the various entities to authenticate and inspect secondhand items in the programme sold by Carousell Official Stores. Mobile phones are inspected using our proprietary AI-first diagnostic technology to remove human error in assessment. Luxury bags are authenticated by a team led by our Lead Authenticator, who was previously from fashion luxury houses, such as Louis Vuitton, Hermes and Chanel. Vehicle inspections are carried out by veteran automotive inspection and repair companies. (Please refer to Annex B for the full list of recommerce programmes across Carousell Group.)

To make peer-to-peer marketplace transactions even safer, the Group has also rolled out enhancements to the secure on-platform payment features in its Singapore and Vietnam marketplaces, with plans to continue in more markets starting with Malaysia by end of September. For instance, when Carousell users make transactions using the ‘Buy’ button, they are able to pay securely via a one-click checkout on the platform, and also enjoy additional Buyer Protection policies and integrated door-to-door (D2D) delivery options. This is on top of continuous platform enhancements across a multi-layered strategy to increase trust and safety across the Group’s platforms. To increase convenience for everyday Singaporeans selling items they have decluttered, Carousell Singapore will be the first C2C marketplace in Singapore to offer a paperless D2D shipping option to casual sellers. By the end of September, users will only need to write down their tracking number on the parcel, have access to competitive paperless D2D shipping rates, and also skip the hassle of printing out the shipping label for the courier.

“Centralising our Singapore-based entities at Carousell Campus has allowed us to strengthen our operations excellence. Our strategic focus on key growth product categories has streamlined our efforts to offer more compelling user value propositions and facilitate more collaboration opportunities to innovate on ways to increase circular economy adoption. This has allowed us to roll out a variety of recommerce programmes and features across multiple platforms and markets this year, providing an e-commerce-like experience. We will continue to invest in growth and technology across our platforms to make buying and selling secondhand items as trusted and convenient as buying brand new items,” said Mr Quek.

Nurturing the talent behind the Group’s recommerce success

Carousell Campus strengthens the Group’s commitment towards innovation and building a diverse, skilled team by serving as a central nexus for its eight regional offices to converge for strategic planning. A key component of developing the talent into a world-class team is focusing on regional collaborative sharing of best practices and capabilities as a Group. CEOs and senior executives from the various Group entities take on additional roles to mentor cross-entity business teams and provide strategic direction, or guide the development of operations capabilities collaboratively with the different entities.

Tech leaders across the Group also work together on Group-wide tech initiatives and knowledge sharing to better utilise existing technologies and drive innovation. This has allowed the Group to adopt generative AI technologies in a quicker manner to power platform features at scale. For instance, Carousell has recently started using a Large Language Model (LLM) to extract product details for search relevancy, so buyers can better find what they want and thereby increasing listing views and chats for sellers.

Contributing towards the next generation of tech startups

More than just a return to Carousell’s roots at BLOCK71, the move to set up Carousell Campus at LaunchPad was a deliberate choice to signal the Group’s commitment to being an integral part of this ecosystem in paving the way for the next generation of tech trailblazers. Recognising the challenges young startups face, Carousell Group offers a helping hand by offering access to world-class speakers from tech giants, facilitating connections and networking opportunities with startup founders, and providing a space to organise their own customer discovery events to find the right product-market fit. Hence, Carousell Campus was intentionally designed to host events to facilitate such support, with space to house over 100 pax.

Since the return, the Group has organised a plethora of events, insightful sessions, and learning experiences at no cost, with plans in the pipeline for more collaborative events involving local startups and small businesses. Start-ups interested in using Carousell Campus’ venue space can reach out to Carousell Group at campus@carousell.com to discuss collaboration opportunities.


Hashtag: #Carousell #start-up #recommerce #secondhand




The issuer is solely responsible for the content of this announcement.

Carousell Group

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneShift, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit for more information.

Give the Gift of Security this Holiday Season with Arlo

Exciting promotions across Arlo’s award-winning lineup of home security solutions SINGAPORE - Media OutReach Newswire - 31 October 2024 - This holiday season, share the gift of s...

MIPIM Asia Awards 2024 winners revealed

35 remarkable projects across Asia Pacific recognised HONG KONG SAR - Media OutReach Newswire - 31 October 2024 - The MIPIM Asia 2024 Awards, widely regarded as the most prestigio...

Vinpearl woos Indian luxury travelers with strategic two-pronged focus

HANOI, VIETNAM - Media OutReach Newswire - 31 October 2024 - Vietnam, with its rich cultural heritage and stunning natural beauty, has become an increasingly attractive destinatio...

Chubb Life Hong Kong’s Silver Life Insurance Plan for Seniors triumphs at the Hong Kong Insurance Awards 2024

HONG KONG SAR - Media OutReach Newswire - 31 October 2024 - Chubb Life Hong Kong has been recognised as one of the top three winners of the "Most Innovative Product/Service Award...

Crown Worldwide Group Wins Best Workspace Provider and Best Employee Development Consultancy at HR Vendors Of the Year 2024

HONG KONG SAR - Media OutReach Newswire - 31 October 2024 - Crown Worldwide Group is proud to announce its recognition, winning the Gold award for "Best Workspace Provider" and t...

"Discover the Tribes of Taiwan" at 2024 ITB ASIA with Fruitful Results

TAIPEI, TAIWAN - Media OutReach Newswire - 31 October 2024 - ITB ASIA 2024, held from the 23rd to 25th October in Singapore, has successfully concluded. The tribal management team...

IGC Continues to Promote Artificial Intelligence Strategic Transformation by "Technology Driven + Innovative Cooperation Model"

HONG KONG SAR - Media OutReach Newswire - 31 October 2024 - International Genius Company ("IGC", stock code: 0033.HK) is pleased to release its annual report for the year ended 3...

IN THE NEWS

IGEM 2024 Sets the Stage for Global Collaboration in Green Innovation and Clean Energy

The 15th edition of IGEM will bring together thought leaders worldwide to share breakthrough technologies.

Hiring a Mechanic - Questions to Ask Before You Book an Appointment

Choosing a mechanic can be daunting, especially if you’re new to the process. Or it is your first time .

The Complete Beginner’s Guide To Kids Summer Activities

Most kids these days have one thing in common - their love for technology and screen time. The proble.

7 Top Gadgets to Buy 2021

Technology has given a chance to the world, an opportunity to develop the smartest gadgets. A ring can .

Eq8 Capital Rebrands with Greater Accessibility to Its Exchanged Traded Fund

KUALA LUMPUR, MALAYSIA - Media OutReach Newswire - 15 May 2024 - Eq8 Capital Sdn Bhd ("Eq8"), (formerly.

5 Creative Uses for Custom Blow Ups in Advertising

When it comes to advertising, the ultimate goal is to grab attention and make your brand unforgettabl.

Health & Wellness

How to Maintain Your Oral Health During Stressful Times

Hashtag.net.au - avatar Hashtag.net.au

Life can be a bit like an Australian outback road—full of twists, turns, and the occasional bump. During these hectic, stressful times, it’s all too easy to let your oral health fall by the wayside...

The impact of visual art on mental health and productivity

Hashtag.net.au - avatar Hashtag.net.au

In a world where stress and anxiety often take center stage, the presence of visual art in our daily environments offers a quiet yet profound counterbalance. Posters and paintings are not just decor...

Understanding the Environmental and Health Impacts of Waste Disposal: Essential Insights

Hashtag.net.au - avatar Hashtag.net.au

🌎♻️Explore the health & environmental impacts of waste disposal. Dive into essential insights💡for a sustainable future! #WasteManagement #Health🌿🌍 Waste disposal is an inevitable aspect of mode...

The Role of a Child Psychologist: Helping Kids Navigate Emotional Challenges

Hashtag.net.au - avatar Hashtag.net.au

Child psychologists play an important role in aiding children to overcome behavioral and emotional challenges. The experts will easily identify the developmental stage and emotional needs of the chi...

Tomorrow Business Growth