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The Times

Businesses can’t escape the AI revolution – so here’s how to build a culture of safe and responsible use

  • Written by Nicholas Davis, Industry Professor of Emerging Technology and Co-Director, Human Technology Institute, University of Technology Sydney
Businesses can’t escape the AI revolution – so here’s how to build a culture of safe and responsible useOselote/Shutterstock

In November 2023, the estates of two now-deceased policyholders sued the US health insurer, United Healthcare, for deploying what they allege is a flawed artificial intelligence (AI) system to systematically deny patient claims.

The issue – they claim – wasn’t just how the AI was designed. It was that the...

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