Government makes changes to error-prone robo-debt collection
- Written by Michelle Grattan, Professorial Fellow, University of Canberra
The government has overhauled its much-criticised robo-debt scheme which has seen many welfare recipients asked to repay money they do not owe.
A Tuesday email to staff in the Human Services department’s customer compliance division said “additional proof” would now be required when using income averaging to identify overpayment...