Humanising AI could lead us to dehumanise ourselves

Written by Raffaele F Ciriello, Senior Lecturer in Business Information Systems, University of Sydney

Irish writer John Connolly once said:

The nature of humanity, its essence, is to feel another’s pain as one’s own, and to act to take that pain away.

For most of our history, we believed empathy was a uniquely human trait – a special ability that set us apart from machines and other animals. But this belief is now being challenged.

As AI becomes a bigger part of our lives, entering even our most intimate spheres, we’re faced with a philosophical conundrum: could attributing human qualities to AI diminish our own human essence? Our research suggests it can.

Digitising companionship

In recent years, AI “companion” apps such as Replika have attracted millions of users. Replika allows users to create custom digital partners to engage in intimate conversations. Members who pay for Replika Pro can even turn their AI into a “romantic partner”.

Physical AI companions aren’t far behind. Companies such as JoyLoveDolls are selling interactive sex robots with customisable features including breast size, ethnicity, movement and AI responses such as moaning and flirting.

While this is currently a niche market, history suggests today’s digital trends will become tomorrow’s global norms. With about one in four adults experiencing loneliness, the demand for AI companions will grow.

The dangers of humanising AI

Humans have long attributed human traits to non-human entities – a tendency known as anthropomorphism. It’s no surprise we’re doing this with AI tools such as ChatGPT, which appear to “think” and “feel”. But why is humanising AI a problem?

For one thing, it allows AI companies to exploit our tendency to form attachments with human-like entities. Replika is marketed as “the AI companion who cares”. However, to avoid legal issues, the company elsewhere points out Replika isn’t sentient and merely learns through millions of user interactions.

Screenshot of contradictory information on Replika’s help page versus advertising.

Some AI companies overtly claim their AI assistants have empathy and can even anticipate human needs. Such claims are misleading and can take advantage of people seeking companionship. Users may become deeply emotionally invested if they believe their AI companion truly understands them.

This raises serious ethical concerns. A user will hesitate to delete (that is, to “abandon” or “kill”) their AI companion once they’ve ascribed some kind of sentience to it.

But what happens when said companion unexpectedly disappears, such as if the user can no longer afford it, or if the company that runs it shuts down? While the companion may not be real, the feelings attached to it are.

Empathy – more than a programmable output

By reducing empathy to a programmable output, do we risk diminishing its true essence? To answer this, let’s first think about what empathy really is.

Empathy involves responding to other people with understanding and concern. It’s when you share your friend’s sorrow as they tell you about their heartache, or when you feel joy radiating from someone you care about. It’s a profound experience – rich and beyond simple forms of measurement.

A fundamental difference between humans and AI is that humans genuinely feel emotions, while AI can only simulate them. This touches on the hard problem of consciousness, which questions how subjective human experiences arise from physical processes in the brain.

A child with spectacles looks closely at a monitor lizard through glass.

Science has yet to solve the hard problem of consciousness. Shutterstock

While AI can simulate understanding, any “empathy” it purports to have is a result of programming that mimics empathetic language patterns. Unfortunately, AI providers have a financial incentive to trick users into growing attached to their seemingly empathetic products.

The dehumanAIsation hypothesis

Our “dehumanAIsation hypothesis” highlights the ethical concerns that come with trying to reduce humans to some basic functions that can be replicated by a machine. The more we humanise AI, the more we risk dehumanising ourselves.

For instance, depending on AI for emotional labour could make us less tolerant of the imperfections of real relationships. This could weaken our social bonds and even lead to emotional deskilling. Future generations may become less empathetic – losing their grasp on essential human qualities as emotional skills continue to be commodified and automated.

Also, as AI companions become more common, people may use them to replace real human relationships. This would likely increase loneliness and alienation – the very issues these systems claim to help with.

AI companies’ collection and analysis of emotional data also poses significant risks, as these data could be used to manipulate users and maximise profit. This would further erode our privacy and autonomy, taking surveillance capitalism to the next level.

Holding providers accountable

Regulators need to do more to hold AI providers accountable. AI companies should be honest about what their AI can and can’t do, especially when they risk exploiting users’ emotional vulnerabilities.

Exaggerated claims of “genuine empathy” should be made illegal. Companies making such claims should be fined – and repeat offenders shut down.

Data privacy policies should also be clear, fair and without hidden terms that allow companies to exploit user-generated content.

We must preserve the unique qualities that define the human experience. While AI can enhance certain aspects of life, it can’t – and shouldn’t – replace genuine human connection.

Authors: Raffaele F Ciriello, Senior Lecturer in Business Information Systems, University of Sydney