Hashtag
Men's Weekly

Workato® Launches Workato Agentic, Revolutionizing Work in the New Era of AI

Agentic Orchestration Platform transforms the way businesses work with ​​purpose-specific AI Agents that take action and orchestrate processes

SINGAPORE - Media OutReach Newswire - 12 September 2024 - Workato®, the leading AI-driven enterprise orchestration platform, today announced Workato Agentic, the company's low-code, no-code agentic orchestration platform with two key components: Workato Genie, a framework to rapidly build and manage purpose-specific AI Agents, called Genies, that retrieve relevant information from knowledge bases, take action on applications and data, and orchestrate processes dynamically, and Genie Apps, pre-built agentic apps on Workato Genie to address various lines of business or vertical industry needs.

Today, Workato is also launching ITGenie, an IT Helpdesk application reimagined with Agentic AI, and SalesGenie, a Sales Assistant to improve sales productivity. Workato Agentic is powered by Workato's leading orchestration platform where customers can connect to over 8,500 applications, databases, ERPs, and more with security and governance.

The need for enterprises to be agile and responsive has never been greater, especially with AI rising to prominence in the past 3 years. Now, IT and business leaders are doubling down on this idea of the agentic economy, one that's agent-driven with AI agents at the forefront. According to the Capgemini Research Institute, 82% of organizations plan to integrate AI agents within one to three years. However, the current point-to-point agentic solutions on the market are limiting and can't scale to address enterprise-wide needs. They can't collaborate with other AI Agents to execute processes end-to-end, can't integrate with all enterprise applications and data sources, and provide a fragmented user experience across various lines of business. With Workato Genie, customers get a singular platform to build and manage purpose-specific AI agents that retrieve information, take action, orchestrate processes, and collaborate with AI agents and humans to execute complex processes end-to-end - dynamically.

So how does Workato Genie work? Customers interact with a pre or custom-built Genie through conversational interfaces such as Slack and Microsoft Teams or trigger the Genie through events in applications such as Salesforce, Workday, and Jira. Workato Genie understands the intent, enriches with context from knowledge bases and other applications in real-time, and reasons to create an execution plan using Generative AI. Workato Genie then starts executing the plan, which could be as simple as taking an action on an application or as complex as orchestrating an entire process from start to finish. During the execution of the plan, Workato Genie involves other Genies or humans as needed, ensuring humans are an integral part of every step it takes.

Built on a proven foundation of security and governance, Genies:

  • Are Domain Experts: Deep domain expertise that it learns from knowledge bases, applications, and other data sources
  • Learn Continuously: Learn continuously from user interactions and outcomes. These learnings are applied only to the customer's instance and not broadly to everyone
  • Enriches Context in Real-Time: Understands user's intent, their role, and enriches that with context in real-time from knowledge bases and applications
  • Reason: Understands intent and breaks it down into tasks and an execution plan
  • Act Securely: Authenticates users at runtime from conversational interfaces (patented technology) and takes action on systems with human approvals as needed
  • Act Responsibly: AI takes action and orchestrates processes based on the skills it is provided, ensuring AI never goes rogue and does only what it is supposed to. Customers can add, change, or delete skills anytime
  • Collaborate: Collaborates with other Genies running on the platform to dynamically execute a process end-to-end
"AI agents have been on our radar for a while due to their potential to transform the way we work. However, many of these only offered point solutions, addressing specific problems rather than providing a comprehensive platform," said Pranav Shahi, VP, Head of Business Technology at ServiceTitan. "With Workato Genie, we now have a platform that builds AI agents capable of not just knowledge deflection, but also action and process orchestration. This allows us to meet the needs of multiple business lines, starting with ITGenie for IT Helpdesk. It is truly transformational."

What are Genie Apps? Genie Apps are pre-built agentic applications on Workato Genie. They come pre-integrated with over 1,000 applications and data sources, can be completely customized by the customer to their specific business processes, and collaborate with other Genie Apps and custom Genies built by the customer to execute complex processes dynamically. Starting today, the following Genie Apps are available:

  • ITGenie: An agentic IT Helpdesk application that addresses IT helpdesk needs such as ticket deflection and application provisioning/deprovisioning, thereby reducing mean time to response and improving employee experience
  • SalesGenie: An agentic sales assistant to improve sales productivity from lead to close, and is completely customizable to the sales processes and sales methodology of the company
"In this era of AI, agentic solutions have only scratched the surface of what's possible with AI agents. With Workato Agentic, businesses can now rapidly build and manage AI Agents with low-code/no-code to supercharge productivity and drive operational efficiency throughout their organization," said Bhaskar Roy, Chief of AI Products & Solutions at Workato. "The platform approach to build AI Agents coupled with pre-built agentic applications enables businesses to realize ROI immediately."

Named a Leader in the 2024 Gartner® Magic Quadrant™ for iPaaS, Workato enables enterprises to transform their business operations by orchestrating business processes end-to-end and operationalizing AI across the entire organization. Designed with best-in-class security and governance, scalability, performance, and availability, Workato's low-code, no-code platform makes it easy for IT and business teams to orchestrate their applications, data, and experiences.

Starting today, Workato has released the Exclusive Edition of Workato Genie, which will be available to 100 existing customers. General availability will launch at the beginning of 2025.

To read more about Workato Genie and the future of Enterprise Orchestration, click here.
Hashtag: #workato





The issuer is solely responsible for the content of this announcement.

Workato

The leader in AI-driven enterprise orchestration, Workato helps organizations drive business efficiency at scale without compromising security and governance. Built for Business and IT users, Workato is trusted by over 2,000 top brands, including Broadcom, Zendesk, and Atlassian. Headquartered in Mountain View, Calif., Workato is backed by Altimeter Capital, Battery Ventures, Insight Venture Partners, Storm Ventures, Norwest Venture Partners, and Redpoint Ventures. For more information, visit workato.com or connect with us on social media:

Business News

Porsche Design Tower Bangkok and Curvistan Bangkok Host an Exclusive Preview of the "Electrifying Past. Present. Future." Exhibition

BANGKOK, THAILAND - Media OutReach Newswire - 28 April 2025 - Porsche Design Tower Bangkok showcased its commitment to innovation by hosting an exclusive evening reception with Curvistan Bangkok, a p...

Hashtag.net.au - avatar Hashtag.net.au

Porsche Design Tower Bangkok Offers a Culinary Voyage into Iconic Living

STUTTGART, GERMANY / HONG KONG SAR - Media OutReach Newswire - 25 June 2025 - Porsche Design Tower Bangkok hosted an exclusive dinner event in a private estate villa in Hong Kong, offering esteemed g...

Hashtag.net.au - avatar Hashtag.net.au

Asia's First Porsche Design Tower Offers Revolutionary Luxury Living Experience to Bangkok's Vibrant Japanese Community

STUTTGART, GERMANY / TOKYO, JAPAN - Media OutReach Newswire - 24 June 2025 - Porsche Design Tower Bangkok emerges as a defining statement of excellence in luxury automotive-inspired living. As Asia's...

Hashtag.net.au - avatar Hashtag.net.au

Hong Kong: Bridging Business Opportunities under the Belt and Road Initiative

HONG KONG SAR - Media OutReach Newswire - 30 June 2025 - As a global trade and financial centre and a key link in the Belt and Road Initiative (B&RI), Hong Kong plays a pivotal role in connecting...

Hashtag.net.au - avatar Hashtag.net.au

Octa Black: Octa broker's premium trading experience

KUALA LUMPUR, MALAYSIA - Media OutReach Newswire - 1 July 2025 - Octa, a globally regulated and trusted broker since 2011, rewards its high-value clients in Indonesia, Malaysia, and Nigeria with an e...

Hashtag.net.au - avatar Hashtag.net.au

Gaw Capital Appoints Nicholas Toh as Managing Director – Head of Data Centre Platform, Asia (Ex-China)

SINGAPORE - Media OutReach Newswire – 1 July 2025 – Gaw Capital Partners, a leading multi-asset investment management firm, is pleased to announce the appointment of Mr. Nicholas Toh as Managing D...

Hashtag.net.au - avatar Hashtag.net.au

Health & Wellness

Telehealth Could be the Catalyst for Better Heart Health in Australia

Hashtag.net.au - avatar Hashtag.net.au

Image by stockking on Freepik Heart disease is one of the leading causes of death in Australia despite decades of advancements in medicine and health education campaigns. More than 400 Australians ...

Disability Care in Melbourne: What Families Need to Know in 2025

Hashtag.net.au - avatar Hashtag.net.au

If you’re supporting a loved one with a disability in Melbourne, you’ll know how important it is to find the right care—and how overwhelming it can be to navigate the system. With the National Disab...

Online Medical Certificate Services: Essential Features to Look Out For

Hashtag.net.au - avatar Hashtag.net.au

"Discover top online medical certificate services! Essential features to look for to get trusted and efficient results." Choosing high-quality services is essential for ensuring reliable, efficient, ...