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The Times

Why is it so hard to cancel subscriptions or end ‘free’ trials? Report shows how companies trap you into paying

  • Written by Katharine Kemp, Associate Professor, Faculty of Law & Justice; Lead, UNSW Public Interest Law & Tech Initiative, UNSW Sydney
Why is it so hard to cancel subscriptions or end ‘free’ trials? Report shows how companies trap you into payingGolubovy/Shutterstock

Many businesses are trapping Australian consumers in paid subscriptions by making them hard to cancel, hiding important details and offering “free” trials that auto-renew with hefty charges. We need law reform to tackle this continuing problem.

A new report shows 75% of Australian consumers have had negative...

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