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The Times

AI is a multi-billion dollar industry. It’s underpinned by an invisible and exploited workforce

  • Written by Ganna Pogrebna, Executive Director, AI and Cyber Futures Institute, Charles Sturt University
AI is a multi-billion dollar industry. It’s underpinned by an invisible and exploited workforceOlena Yakobchuk/Shutterstock

In dusty factories, cramped internet cafes and makeshift home offices around the world, millions of people sit at computers tediously labelling data.

These workers are the lifeblood of the burgeoning artificial intelligence (AI) industry. Without them, products such as ChatGPT simply would not exist. That’s because...

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