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The Times

Woolworths’ AI agent rambled about its ‘mother’. It’s a sign of deeper problems with the tech rollout

  • Written by Uri Gal, Professor in Business Information Systems, University of Sydney
Woolworths’ AI agent rambled about its ‘mother’. It’s a sign of deeper problems with the tech rolloutFranki Chamaki/Unsplash

Recently some Australian shoppers got more than they bargained for when they chatted with Woolworths’ artificial intelligence (AI) assistant, Olive.

Instead of sticking to groceries, recipes and basket suggestions, Olive reportedly produced strange, overly human-like responses. It talked about its “mother”...

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